Refund & Cancellation Policy

This policy applies to purchases of ViewSees software subscriptions and extra credits paid to Hong Kong JoyFlix Technology Limited (香港悦影科技有限公司) via Alipay or card. Consumer laws in your country may give you additional rights; those rights prevail where they cannot be waived.

1. What you are buying

ViewSees sells digital software access and metered usage credits. Delivery is electronic and begins when payment succeeds and the account is enabled. There is no physical shipment. Mandatory consumer rights in your country still apply.

2. How to cancel a subscription

Use the cancel page or email billing@viewsees.com from the email on your receipt. Include the payment method (Alipay or card) and the approximate charge date.

Cancellation stops the next automatic renewal. You keep access until 23:59 UTC on the last day of the period you already paid. We do not charge a cancellation fee. Alipay orders are one-time and do not auto-renew.

3. Subscription refunds

First purchase — 7-day trial

Your first paid ViewSees subscription includes a 7-day trial starting when payment succeeds. During those 7 days you may request a full refund at any time, even if you already used credits. Email billing@viewsees.com from the address on your receipt. We refund to the original payment method, usually within 5–10 business days after approval. Access ends when the refund is processed.

After the trial

After day 7, cancel any time to stop the next renewal. There is no cancellation fee. Unused time on the current paid period is not refunded except where required by law or as described below.

Renewals

If a card renewal posts and you have used zero credits in the new period, email us within 7 days and we will refund that renewal. If you used credits, we refund unused credits only.

Annual plans

The 7-day trial applies to the first paid charge (including yearly). After the trial, unused months are not pro-rated except where required by law or if we permanently discontinue the Service.

4. Extra credit packs

One-time credit packs can be refunded within 48 hours if no credits from that pack were used. Once any credit from that pack is used, the pack is not refundable. Unused extra credits expire 12 months after purchase and have no cash value after expiry.

5. What is not refunded

• Credits already used to run a successful task after the 7-day trial (including output you later delete).
• Accounts terminated for Acceptable Use violations or confirmed fraud.
• Dissatisfaction with creative quality after a successful task (you may regenerate using remaining credits).
• Third-party fees independently charged by your bank or Alipay.

6. Service failures

If a task fails because of an outage or error on our side, we restore the credits. If the Service is unavailable for more than 48 consecutive hours, you may request a credit of unused time on the current term; we may choose a refund of the unused portion instead.

7. Payment disputes

Please contact billing@viewsees.com before disputing a charge with your bank or Alipay so we can refund or explain the invoice. We investigate disputes in good faith and do not treat a first contact as abuse.

8. How refunds are issued

Refunds are issued in USD to the original payment method. We cannot refund to a different instrument or to cash. Alipay refunds follow Alipay rules. You will receive email confirmation from billing@viewsees.com.

9. Contact

Hong Kong JoyFlix Technology Limited — Billing
Room I-1, 4/F, Golden Dragon Industrial Centre Block 2, 162-170 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong
billing@viewsees.com
Hours: Monday–Friday, 09:00–18:00 Hong Kong Time