Refund & Cancellation Policy

This policy applies to purchases of ViewSees subscriptions and credit packs processed by Stripe on behalf of Hong Kong JoyFlix Technology Limited (香港悦影科技有限公司). It is designed so customers know how to cancel and when money is returned. Consumer laws in your country may give you additional rights; those rights prevail where they cannot be waived.

1. What you are buying

ViewSees sells digital services: access to AI video generation software and metered GPU compute (credits). Delivery is electronic and begins when payment succeeds and the account is enabled. There is no physical shipment and no cooling-off period for downloaded digital content once generation has started, except as stated below or required by law.

2. How to cancel a subscription

Email billing@viewsees.com from the email on the Stripe receipt, or use the customer billing portal linked in your receipt. Include the last four digits of the card and the approximate charge date if you have them.

Cancellation stops the next automatic renewal. You keep access until 23:59 UTC on the last day of the period you already paid. We do not charge a cancellation fee.

3. Subscription refunds

First purchase — 7 day window

If this is your first paid ViewSees subscription, you may request a full refund within 7 days of the original charge, provided you have used fewer than 5 successful generations in that period. Request in writing to billing@viewsees.com. We refund to the original payment method via Stripe, usually within 5–10 business days after approval.

Renewals and later months

Renewal charges are for upcoming access. They are not refunded if you used the Service during that period. If you cancel after a renewal charge and have used zero generations in the new period, we may refund that renewal as a courtesy if you write within 48 hours. This courtesy is not a guarantee for repeated requests.

Annual plans

Annual plans may be refunded within 7 days of first purchase under the same generation cap. After that, unused months are not pro-rated except where required by law or if we permanently discontinue the Service.

4. Credit packs

One-time credit packs can be refunded within 48 hours if no pack credits have been consumed. Once any credit from that pack is used, the pack is not refundable. Unused pack credits expire 12 months after purchase and have no cash value after expiry.

5. What is never refunded

• Credits already used to produce a render, including renders you later delete.
• Accounts terminated for Acceptable Use violations, fraud, or chargeback abuse.
• Dissatisfaction with creative quality after a successful render (you may regenerate using remaining credits).
• Third-party fees independently charged by your bank.

6. Service failures

If a render fails because of an outage or error on our side, we restore the credits automatically. If the Service is unavailable for more than 48 consecutive hours, you may request a credit of unused time on the current term; we may choose a refund of the unused portion instead.

7. Chargebacks

Please contact billing@viewsees.com before disputing a charge with your bank. Filing a dispute without contacting us may result in immediate suspension while Stripe investigates. Confirmed valid payments that are charged back may be treated as unpaid invoices.

8. How refunds are issued

Refunds are issued in USD to the original Stripe payment method. We cannot refund to a different card or to cash. You will receive email confirmation from Stripe or from billing@viewsees.com.

9. Contact

Hong Kong JoyFlix Technology Limited — Billing
Room I-1, 4/F, Golden Dragon Industrial Centre Block 2, 162-170 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong
billing@viewsees.com
Hours: Monday–Friday, 09:00–18:00 Hong Kong Time